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About PlanetHoster

PlanetHoster always focuses on performance, security and efficiency of technical support to develop a real relationship with customers. Our unique product combines the expertise of our staff with the latest technologies. We combine the expertise of our staff and support team with the latest technologies to give you a truly unique service.

Photo About Us

Who Are We?

PlanetHoster is a web hosting, domain name registration, SSL/TLS management and Internet solutions company. The company has its own redundant IP network. It serves over 150,000 customers using its HybridCloud infrastructure distributed across its facilities in France + Switzerland and Canada. PlanetHoster's Anycast and Anti-DDoS DNS serve over 100,000 websites in North America and Europe. The company fully owns its infrastructure worldwide. ICANN accreditation is in addition to accreditations from CIRA, Afnic, Dnsbe, Dnslu, Eurid, Ldns and Switch. The company specializes in turnkey solutions. The experienced team of web hosting professionals is committed to providing high quality service to its customers.

PlanetHoster's headquarters are located in Laval (Greater Montreal), in the province of Quebec, Canada. The company was founded in 2007. PlanetHoster manages its entire operations. Thanks to its accreditations, PlanetHoster is the customer’s immediate registrar. It represents the client in front of the Internet authorities in case of any dispute. Afterwards, PlanetHoster serves the client with its latest generation infrastructure, which is managed entirely in-house. Finally, the technical support is provided by its qualified and experienced technicians. The company can thus offer a quality service from the beginning to the end. As a proof, our customers give us very good evaluations on Trustpilot.

Our Mission

Since the beginning, the main objective has been to bring together the latest technologies in a unique product and to offer the expertise of the staff accordingly. Throughout the years, the priorities have not changed. PlanetHoster still focuses on performance, security and efficiency of technical support to offer a unique service in the industry. The satisfaction rate is over 94% across all its customers in North America and Europe.

Green web hosting
  • Environmentally responsible infrastructure and architecture.
  • Our data centers and servers use renewable energy that consumes a small amount of electrical energy.
  • In addition, we have a policy of recycling and reducing the ecological footprint in our offices.

24/7 Fast Technical Support

Here's what makes PlanetHoster special

Advantages for you

Advantages for you

  • Full 24/7 support and assistance via phone, screen sharing, live chat, tickets and email. No outsourcing
  • Errors and omissions insurance that protects you up to $4,000,000 per incident.
  • Stable financial structure with the ability to build custom solutions and offer financing for advanced solutions.
  • Partnership with Let's Encrypt allowing us to offer you a free SSL certificate.
  • Innovation-driven company. We have several research and development programs.
  • Multiple payment methods offering you great flexibility.
  • Use of LiteSpeed and MariaDB which allows us to offer you up to 9 times more performance than the competition.
  • Transparent satisfaction and refund policy. 60 days satisfaction or refund.
  • Managed services and migration offered at no additional cost on our HybridCloud plans.
  • 2% customer reward programs. We offer stackable PlanetHoster credits and a 25% commission on customer referrals.
  • Easy to use administration panel and knowledge base in English and French.
  • Powerful and automated scripting and CMS installer (Softaculous) offered on our hosting plans.
  • LiteSpeed Cache (LSCache) enabled by default on all WordPress hosting plans.
About Our Network

About Our Network

  • Transatlantic infrastructure on 2 continents in France + Switzerland and Canada. We have 4 data centers in total.
  • Low latency DNS Anycast.
  • This high performance and hyper-scalable SC9000 technology is possible thanks to our partnership with Dell.
  • Redundant and optimized network offering you 99.999% availability. Hybrid hosting: 99.9%.
Optimal Security

Optimal Security

  • Double anti-malware protection with ClamAV in addition to PlanetHoster's own web anti-malware suite.
  • Dual authentication protection system managed by Google Authenticator.
  • Full protection against distributed denial-of-service attacks (bruteforce).
  • Full protection against distributed denial-of-service attacks (bruteforce).
  • Our data centers are located in highly secure facilities with TIER III, TIER IV, ISO9001:2008, ISO50001:2011, ISAE3402 and PCI-DSS certifications.
Technical Specifications

Technical Specifications

  • Premium DELL Pro architecture with enterprise SSD in RAID 10.
  • Almost instant activation of our hosting plans.
  • Shared : Instant | HybridCloud: 24 to 48h.
  • Daily backups of your data with the R1Soft tool on our shared plans.
  • Possibility to choose your PHP/Ruby/Python and Node.js version.
  • Customizable PHP.ini.
  • FTP/WebDav transfer.